Customer Service Consultant
2 weeks ago
_**Position: Customer Service Consultant (After Sales) **_
- **Location: Puchong **_
- **Work Type: Permanent **_
- **Client: Robot Automation Company **_
- **Salary Remark: Basic Salary + RM1,100 (travelling allowance) **_
**Job Description**:
- To promote and sell KUKA robots/used robots, spare parts, digital services, robotics system solutions or KUKA product-related training as well as any possibilities for upgrading and contract servicing to customers.
- To assist Customer Service Department to identify key potential customers and to secure more order intakes to meet departmental annual budget.
- Involve in customer relationship management by maintaining strong business relationships and customer satisfaction through frequent site visits and gather prompt feedbacks.
- Being the key interface between internal and external takeholders.
- Responsible for weekly submission of CS reports.
- Handling the preparation and submission of proposals, quotations, and tenders.
- To provide solutions and proposals for the repair or maintenance of KUKA products.
- To maintain and enhance KUKA's e-commerce platform for parts sales.
- To maintain forecast accuracy by continuously tracking and updating relevant opportunities.
**Requirements**:
- Degree in Electrical / Mechatronic Engineering or related field
- Technical knowledge and sales experience in Robotics & Automation.
- Knowledge in PLC (TwinCAT),KUKA mXautomation, JAVA programming, welding, KUKA KRL & Sunrise is an added advantage.
- Proficient in both written and spoken English with robust communication abilities. Additionally, possess proficiency in Chinese, which is an added advantage.
- Proactive attitude, good time management and strong customer focus.
- Possess own transport and willingness to travel.
Pay: RM7,000.00 - RM9,000.00 per month
**Benefits**:
- Health insurance
- Parental leave
- Professional development
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