Customer Service Consultant

5 hours ago

Bandar Puteri Puchong Selangor, Malaysia Nesh Marketing Sdn Bhd Full time

Responsibilities

  • Handle customer inquiries through phone, WhatsApp, email, and social media regarding product details, pricing, installation, and maintenance.
  • Coordinate filter replacements, maintenance schedules, and warranty claim efficiently.
  • Manage and resolve product or service-related complaints with professionalism, ensuring timely follow-up and customer satisfaction.
  • Work closely with the sales and technician teams to schedule installations, servicing, and on-site inspections.
  • Update and maintain customer data, warranty information, and service history in the system accurately.
  • Stay updated with the company's latest water filtration products, filter types, and technical features to provide accurate information to customers.
  • Engage customers with reminders for filter replacement, service renewals, or promotional offers to build long-term relationships.
  • Undertake other ad hoc job duties assigned by superior from time to time.

Requirements:

  • Candidate must possess at least a professional certificate, Diploma, Advance/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
  • At least 2 year (s) of related working experience.
  • Excellent communication skills (verbal and written) in English, Malay, and/or Mandarin
  • Candidates fluent in Mandarin preferred as role requires candidates to deal with Mandarin speaking clients.
  • Strong problem-solving and customer-handling abilities.
  • Good teamwork with sales, technician and admin teams.
  • Computer literate.
  • Knowledge in SAP software will be an added advantage.
  • Organised, responsible, and able to multitask
  • Pleasant personality, proactive, self-motivated and loves working with people.
  • Full-Time positions available.

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