Customer Service Agent

5 days ago

Petaling Jaya, Malaysia Brandt International Sdn Bhd Full time

**Job Overview**
- **Position**: Customer Service Agent (Social Media)
- **Location**: Plaza 33, Petaling Jaya
- **Access to Public Transport**: Asia Jaya LRT station
- **Channels**: Facebook, Instagram, TikTok, YouTube

**Working Hours & Days**
- **Monday to Sunday**: 5 days work, 2 rotational off days
- **Weekdays & Weekends**: 8:00 AM - 10:00 PM

**Allowance & Benefits**
- **Quarterly KPI Allowance**: Up to RM 1,800
- **Language Allowance**: RM 500 (for Mandarin speakers)
- **Overtime**: Eligible based on business needs

Role Summary
- **Prior experience** in social media customer support.
- **Engaging writing skills** - make every response sound human, helpful and on-brand.
- **Tech-savvy & adaptable** - navigating multiple platforms is second nature to you.
- **Self-starter mindset** - take initiative and always looks for ways to improve the Customer Experience.
- **Details-oriented** - attention to detail on typos, grammar mistakes, and unclear messaging
- **Be the first point of contact** - respond swiftly and professionally to customer inquiries on Facebook,Instragram and Tik Tok.
- **Keep it Ryt** - deliver clear, friendly, and typo-free communication in English and Malay (Mandarin is plus).
- **Solve with confidence**-understand customer needs, troubleshoot issues, and provide timely solutions.
- **Collaborate & align**-work closely with the Social Media and Brand team to ensure brand messaging stays on point.
- **Stay sharp**-track common inquiries, document insights, and help us continuously improve

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: RM2,400.00 - RM3,000.00 per month

**Benefits**:

- Additional leave
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Work Location: In person

  • Customer Service Agent

    18 hours ago

    Petaling Jaya, Malaysia Kone Full time

    **Why this role?** As a **Customer Service Agent**at KONE, you will be the voice of the company, playing a vital role in ensuring customer safety, satisfaction, and trust. You will manage unplanned maintenance requests, handle customer inquiries and complaints, and help keep customers informed and supported. **What will you be doing?** - **Callout Agent...

  • Customer Service Agent

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan Brandt Global Search Sdn Bhd Full time 3,000 - 6,000 per year

    About the role Join our growing team as a Customer Service Agent (Digital Banking) at Brandt Business Services Sdn Bhd in Petaling Jaya, Selangor. This full-time role is responsible for providing exceptional customer service and support to our digital banking customers.What you'll be doingRespond to customer inquiries and requests via phone, email, and chat...

  • Airline-customer-service-agent

    5 days ago

    Petaling Jaya, Malaysia Gkk Consultants Sdn Bhd Full time

    **Responsibilities**: **Salary**: RM2000 + RM200 KPI Allowance Location - Ara Damansara **Job Types**: Contract (2 months) (Upon completion 2 months will be given additional RM1000) Working Days: 5 days a week (2 days off, rotational) Working Hours: 9.00 am - 9.00 pm (Rotational shift) JOB DESCRIPTION: - Handling all outbound calls pertaining to...

  • Sales Agent

    5 days ago

    Petaling Jaya, Malaysia BIITECH LLC Full time

    JOB TITLE: Live Sales Agent (Customer Service) - Japan START DATE: March 13, 2025 LOCATION: Damansara Uptown, Imazium WORK SCHEDULE: Mon to Fri, 8am to 5pm WORK SET-UP: Onsite SALARY: RM 8500 and above LANGUAGE PROFICIENCY: Japanese + B1 English QUALIFICATION: - Local JLPT N1 equivalent, or native Japanese - English at least B1 since 60-70% queue in...

  • Contact Centre Service Agent

    7 days ago

    Petaling Jaya, Malaysia R LOGIC CUSTOMER CARE SERVICES SDN BHD Full time

    Answers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...

  • Customer Service Representative

    3 days ago

    Petaling Jaya, Malaysia R LOGIC CUSTOMER CARE SERVICES SDN BHD Full time

    Company Overview R-logic is a Singapore based company established in 1999 with operational presences in Singapore, China, India, Malaysia and Indonesia. R-logic provides a full range of customer care services covering all aspects reverse logistics solutions from front end customer services to back end operations to global MNCs. Our product of services covers...

  • Customer Service Agents

    18 hours ago

    Petaling Jaya, Malaysia Brandt International Sdn Bhd Full time

    **Digital Banking Customer Service Agents (Immediate Hiring)** Join our team and become a vital part of our digital banking customer service! We are looking for dedicated and enthusiastic individuals to assist our customers with their banking needs. **Nature: Banking Call Center** Position: Customer Service Executive Full-Time position: 12 Months...

  • (December Intake) Customer Service Agents

    18 hours ago

    Petaling Jaya, Malaysia Brandt International Sdn Bhd Full time

    **Digital Banking Customer Service Agents (Immediate Hiring)** Join our team and become a vital part of our digital banking customer service! We are looking for dedicated and enthusiastic individuals to assist our customers with their banking needs. **Nature: Banking Call Center** Position: Customer Service Executive Full-Time position: 12 Months...

  • Customer Service Agent

    2 weeks ago

    Petaling Jaya, Malaysia Brandt Business Services Sdn. Bhd. Full time

    Providing accurate information and resolving customer issues related to digital banking products and services. - Maintaining a high level of product knowledge to effectively support customer need - Ensuring timely and accurate documentation of all customer interactions in the company's CRM system. - To meet the Key Performance Indicator (KPI) monthly. -...

  • Customer Service Agent

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Brandt Business Services Sdn Bhd Full time 24,000 - 36,000 per year

    Job Description:Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking productsProviding accurate information and resolving customer issues related to digital banking products and services.Maintaining a high level of product knowledge to effectively support customer needEnsuring timely and accurate...