Telemarketing Team Lead

1 day ago


Kuala Lumpur, Malaysia AXA AFFIN Life Insurance Berhad Full time

1. Assist & work closely with AFFIN Bank team leader to oversee the telemarketing operations

2. Deliver effective training which equips AFFIN Bank tele-agents to understand the product and drive sales performance

3. Guide and coach AFFIN Bank tele-agents individually and as a team.

4. Lead and motivate AFFIN Bank tele-agents to consistently achieve sales target /KPI and identify and propose incentive scheme.

5. Prepare Script & training report

6. Analyze performance report and suggest area of improvement

7. Review the performance of each AFFIN Bank tele-agents and overall team based on daily, weekly and monthly basis

8. Handle and resolve enquiries escalated from the team as necessary

9. Identify new segment or product ideas for business potential

10. Any other duties as assigned

**Requirements**:
1. Qualification:
PCEIA Examination Pass

2. Experience:
At least 2 years of working experience in telemarketing field is required

3. Skills:
Basic Microsoft Office skills

Good communication skills in English and Bahasa Malaysia

Able to communicate effectively at all level

Able to work under pressure and able to work in a team

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: RM3,000.00 - RM4,000.00 per month

Schedule:

- Day shift
Supplemental Pay:

- Commission pay

**Education**:

- Diploma/Advanced Diploma (preferred)
**Experience**:

- TeleMarketing: 2 years (required)



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