Telemarketing Support

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia NERA GROUP Full time 30,000 - 60,000 per year

Job Title: Telemarketing Support

Job Description:

We're looking for a Telemarketing Executive to support and coordinate our telemarketing operations. This role is key in ensuring team performance, communication efficiency, and training quality. If you're fluent in Mandarin and English and enjoy both coordination and team development, we'd love to hear from you

Key Responsibilities:

  • Monitor staff performance and provide weekly status updates to management.

  • Review staff call and message quality, providing feedback and improvement plans.

  • Coordinate with the Telemarketing Manager (TM) on team issues and operational updates.

  • Perform quality checks on underperforming staff and manage review and warning processes.

  • Work with the marketing team and CRM teams to align telemarketing campaigns.

  • Research and resolve operational challenges such as poor network, social media issues, and other telemarketing obstacles.

  • Conduct training sessions for new telemarketing staff.

Requirements:

  • Must be fluent in both Mandarin and English (spoken and written).

  • Strong understanding of telemarketing operations and coordination. (Training will be provided)

  • Able to lead, train, and monitor remote or onsite staff effectively.

  • Strong communication, coordination, and organizational skills.

  • Experience in staff support, team management, or telemarketing is an advantage

  • Proficient in Microsoft Excel and Google Sheets (data tracking, reporting, and analysis).

  • Knowledge of Power BI or other data visualization tools is an advantage.

  • Telemarketing Operations Executive

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia NERA GROUP Full time 40,000 - 60,000 per year

    Job Title: Telemarketing Operations ExecutiveJob Description:We're looking for a Telemarketing Operations Executive to support and coordinate our telemarketing operations. This role is key in ensuring team performance, communication efficiency, and training quality. If you're fluent in Mandarin and English and enjoy both coordination and team development,...

  • telemarketing

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Iw marketing (m) sdn bhd Full time 20,400 - 36,000 per year

    We're Hiring: Telemarketing ExecutiveLocation: Kuala Lumpur / SelangorCompany: IW Marketing (M) Sdn BhdJob DescriptionWe are looking for energetic and motivated Telemarketing Executives to join our growing financial services teamYour role is to contact potential customers, introduce our financial products, and assist clients in finding the best personal loan...

  • Telemarketer

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Masters Career Consultancy Pte Ltd Full time 30,000 - 60,000 per year

    About the role We are seeking an enthusiastic and driven Telemarketer to join our team at Masters Career Consultancy Pte Ltd'. This full-time position is based in Kuala Lumpur, Malaysia and will involve outbound sales calls to prospective customers.What you'll be doingMaking outbound sales calls to generate new leads and secure customer appointmentsBuilding...

  • Telemarketing Specialist

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia CIMB Full time 30,000 - 60,000 per year

    Company DescriptionCIMB Group is a leading ASEAN universal bank and one of the largest Asian investment banks. Headquartered in Kuala Lumpur, Malaysia, we offer a wide array of services including consumer banking, commercial banking, wholesale banking, Islamic banking, and asset management products. With over 36,000 staff in 16 locations across ASEAN, Asia...

  • Tele Support

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia NERA GROUP Full time 30,000 - 45,000 per year

    Job Description:We're looking for a backend Telemarketing Support to coordinate our telemarketing operations. This role is key in ensuring team performance, communication efficiency, and training quality. Key Responsibilities:Monitor and evaluate telemarketers' performance through regular quality checks, feedback sessions, and weekly status updates to...

  • Telemarketer

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Atop aesthetic Pte Ltd Full time 30,000 - 60,000 per year

    Role OverviewWe are seeking a proactive and sales-driven Telemarketing Customer Service Officer (CSO) to join our beauty team. The CSO will play a key role in driving new customer consultations, following up with existing clients to secure repeat appointments, and handling customer enquiries with professionalism. This role directly contributes to achieving...

  • telemarketing specialist

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia QM EMPIRE Full time 30,000 - 60,000 per year

    Location: Kuala LumpurWorking Hours: 9:00 AM – 6:00 PM (Monday–Friday)About the RoleWe are looking for a young motivated and confident Telemarketer in Kuala Lumpur. This role involves engaging with customers over the phone, promoting products or services, and providing excellent customer support.Requirements :-Education:Minimum SPM or equivalent...

  • Telemarketing Executive

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SummitNext Technologies Full time 48,000 - 96,000 per year

    We are SummitNext Technologies Sdn. Bhd., a BPO and Technology Solutions provider located in Selangor, where innovation meets excellence.As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Telemarketing Executive ( Mandarin Speaker) - WFH to provide unrivalled support to our clients in the lending...

  • Telemarketer / Telemarketing / Lead Generator / Inside Sales

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Info Tech Systems Integrators (M) Sdn Bhd Full time 36,000 - 48,000 per year

    Job Position:As a Lead Generator (support Hong Kong market), proactive sales professional to conduct market research and generate new business leads through various channels (calls, emails, and LinkedIn outreach) primarily targeting Hong Kong and nearby regions. The role involves supporting sales administration, managing customer inquiries with Cloud HRMS...

  • Telemarketer- Thai Speaker

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia NERA GROUP Full time 20,000 - 30,000 per year

    Job description:We're looking for aresult-oriented Telemarketer (Native Thai, Remote)to join our team You'll contact potential and existing customers to promote products or services, generate leads, and support the sales team in achieving targets. Perfect for someone who enjoys talking to people, is results-driven, and thrives in a fast-paced environment.Key...