Front Desk

6 days ago

Kuala Lumpur, Malaysia AMR People Solutions Sdn Bhd Full time

**Join Our Team as Customer Service / Front Desk Staff at Moonrise Acupuncture Medical Center**

Are you passionate about holistic health and wellness? Do you love interacting with people and creating a warm, welcoming environment? Moonrise Acupuncture Medical Center is looking for a dedicated and friendly Customer Service / Front Desk Staff member to join our team in a permanent, full-time role. If you are eager to be part of a team that promotes natural healing and well-being through Traditional Chinese Medicine (TCM), we’d love to meet you

**About Us**:
Located in Mont Kiara, Kuala Lumpur, Moonrise Acupuncture Medical Center is a premier TCM facility offering acupuncture, herbal remedies, cupping, and other holistic treatments. We are committed to fostering natural healing and a balanced lifestyle.

**Position Overview**:
As Customer Service / Front Desk Staff, you will be the first point of contact for our clients, setting the tone for their experience at our center. Your role will be vital in ensuring a smooth, welcoming, and efficient operation by managing appointments, responding to inquiries, and providing top-notch customer service.

**Responsibilities**:

- Greet clients and visitors with a positive, welcoming attitude.
- Manage appointment scheduling both in person and over the phone.
- Process payments and handle basic billing tasks.
- Maintain an organized and tidy reception area.
- Assist with the intake process and ensure client records are up to date.
- Provide information about our services and help clients make informed decisions.
- Coordinate communication between clients and healthcare practitioners.
- Support the team with general administrative tasks as needed.

**Who Should Apply**:

- Individuals who are passionate about health and wellness.
- Previous experience in customer service or administrative roles is preferred.
- Excellent communication skills and a friendly, approachable demeanor.
- Strong organizational skills with attention to detail.
- Proficiency in Microsoft Office Suite and/or scheduling software.
- Fluent in English (additional languages are a bonus).
- Ability to multitask and work efficiently in a busy, fast-paced environment.
- Positive attitude and a team player with a desire to contribute to a supportive work culture.

**What We Offer**:

- A permanent, full-time position with career growth opportunities.
- A supportive and collaborative work environment in a leading TCM center.
- Competitive salary and benefits.
- Ongoing training and development to enhance your skills.
- Flexible working hours to promote work-life balance.

**How to Apply**:
**Job Types**: Full-time, Permanent

Pay: RM1,800.00 - RM2,500.00 per month

**Benefits**:

- Additional leave
- Flexible schedule
- Free parking
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Fixed shift
- Holidays
- Monday to Friday
- Weekend jobs

Supplemental Pay:

- Commission pay
- Overtime pay

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Work Location: In person

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