Front Desk

2 days ago

Kuala Lumpur, Malaysia Yewniverse Hospitality Group Sdn Bhd Full time

**Job Tittle**: Front Desk

**Company**:Yewniverse Group

**Location**:Kuala Lumpur

**Employment Type**:Full-Time

**About Us**:
Yewniverse Group is a hospitality brand dedicated to creating unforgettable dining experiences through exceptional service, culinary craftsmanship, and warm, engaging atmospheres. We are looking for passionate, service-oriented individuals to join our team and grow together in a dynamic, fast-paced environment.

**Job Overview**:
We are looking for a well-presented and professional Front Desk team member to join our Japanese Omakase fine dining restaurant. As the first point of contact, you will play a key role in creating a warm and elegant welcome for every guest. You will manage reservations, coordinate seating, and ensure a smooth guest experience from arrival to departure. If you have a passion for hospitality, attention to detail, and enjoy working in a refined dining environment - we’d love to have you on our team.

**Responsibilities**:

- Greet and welcome guests with a professional, polite, and genuine.
- Manage and coordinate all reservations via phone, messaging platforms, and online booking systems.
- Maintain an accurate reservation book, including special requests, dietary restrictions, and guest preferences.
- Handle walk-ins and waiting lists while maintaining guest satisfaction.
- Liaise closely with the service and kitchen teams to ensure smooth guest flow and accurate seating arrangements.
- Answer phone calls and guest inquiries in a courteous and timely manner.
- Provide accurate information about the restaurant, menu, omakase experience, promotions, and policies.
- Manage guest feedback professionally and escalate any issues to the manager when necessary.
- Maintain cleanliness and presentation of the reception and waiting area.
- Assist with administrative or cashiering tasks when required.

**Requirements**:

- Minimum SPM qualification or equivalent; Diploma in Hospitality is an advantage.
- Strong communication and interpersonal skills with a pleasant and polished appearance.
- Good command of English and Bahasa Malaysia.
- Previous experience in fine dining, hospitality, or front of house reservation management is preferred.
- Familiarity with reservation systems or booking platforms is an advantage.
- Able to work in a service-focused environment with attention to detail.
- Willing to work shifts, weekends, and public holidays.

**Job Types**: Full-time, Permanent

Pay: RM2,500.00 - RM3,200.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Work Location: In person

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