Front Desk Manager

4 hours ago


Kuala Lumpur, Malaysia Supamala Hotpot Full time

We are a dynamic group holding company with 5 dining brands and 10 outlets, specializing in superior quality Sichuan and halal hotpot cuisine. Committed to excellence and customer satisfaction, we offer an exceptional dining experience across all locations. We are now seeking a talented and creative **Front Desk Manager **with a passion for innovation and a drive for success to lead our kitchen operations and join our dynamic team, where you will have opportunities for career growth and development in a fast-paced environment

**Responsibilities**:

- Greeting and welcoming guests upon arrival.
- Managing reservations, walk-ins, and seating arrangements.
- Supervising and training front desk staff like hostesses and cashiers.
- Handling customer inquiries, feedback, and complaints professionally.
- Coordinating with kitchen and floor staff to ensure smooth operations.
- Managing cash handling, billing, and daily sales reconciliation.
- Maintaining cleanliness and organization of the front desk area.
- Promoting restaurant specials and upselling menu items.
- Resolving conflicts or unexpected issues, such as overbooking.
- Preparing schedules for front desk staff and monitoring their performance.

**Requirements**:

- Minimum SPM/Diploma/Degree in Hospitality Management or any field related to F&B.
- At least 2-3 years of experience as a Front Desk Manager or similar role in the F&B industry.
- Strong organizational and planning skills with attention to detail.
- Resourceful, self-motivated, and excellent leadership abilities.
- Strong analytical and problem-solving skills.
- Able to work independently with mínimal supervision.

Location: Kampung Baru, KL

We understand the importance of a comfortable and supportive work environment. That's why we provide **staff accommodation, meals, and uniforms,** so you can focus on excelling in your role.

**Job Types**: Full-time, Permanent

Pay: From RM3,000.00 per month

**Benefits**:

- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Evening shift

Supplemental Pay:

- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

Application Question(s):

- What is last drawn salary and expected salary ?

What is your notice period?



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