Hospital Front Desk Assistant
5 days ago
QUALIFICATIONS:
- Min 1-3 Years experiences in Customer Service role.
- Experience in a medical or veterinary establishment is advantageous
- Ability to assist front desk officer on client registration, billing, enquires and etc.
- Maintain client data accurately and consistently
*Ability to effectively present information in one-on-one & small group situations to clients
*Ability to convey messages accurately, clearly and on time with proper timely follow-up
*Ability to attend to customer needs/inquiries, complaints and resolve grievances
*Able to work on rotation basis
*Must have good customer service skills and handle customer/client in any situation
*Fluent English, Bahasa & Chinese (would be an added advantage )
*Computer literate
*Loves Pets
Criteria for Selection:
- Dependable
- Good Customer Service skills
- Strong communication skills
- Proven management skills
- Able to work well with a variety of professionals from doctors and nurses to Chairman, Directors and other executives.
- Demonstrate problem-solving
- Well versed on product knowledge
- Experienced and knowledgeable in the hospital’s database system Assist Front Desk Supervisor to supervise Front Desk Officer / Assistants
BENEFITS:
1. SOCSO contribution both portion borne by employer
2.Monthly KPI Incentive
3.Project based incentive
4.Yearly bonus
5.HRDF claimable training provided
6.Career progression
7.Festive incentive
8. Food provided during Ramadhan month for those working in the evening & night shift
9.Staff discount on product and service
10.Staff service award
11.Medical benefit provided
**Job Types**: Full-time, Permanent, Contract
Pay: RM1,900.00 - RM2,500.00 per month
**Benefits**:
- Additional leave
Schedule:
- Afternoon shift
- Day shift
- Night shift
Supplemental Pay:
- Overtime pay
- Performance bonus
**Language**:
- English (required)
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