Outlet Manager/person In-charge

2 weeks ago

Kuala Lumpur, Malaysia Street Churros Full time

**Requirements**
- Malaysian or Permanent Resident (PR).
- Possess min SPM, Diploma, Degree in any field.
- Have at least 2-3 years of working experience managing QSR, Counter Service or cafe.
- Demonstrates strong leadership in managing daily outlet operations, including team supervision, staff scheduling, inventory control, and ensuring adherence to company SOPs and service standards.
- Required language(s): Bahasa Malaysia and English.

**Responsibilities**
- Responsible for driving sales performance, monitoring revenue targets, and implementing initiatives to optimize restaurant profitability.
- Provide excellent food quality and service to maximize outlet profitability.
- Responsible for accurate handling of cash and online payments, daily sales reconciliation, and ensuring compliance with company transaction procedures
- Monitor staff’s attendance, leave, attitude and performance.
- Involve in interviewing, hiring, training, scheduling and managing staff.
- Manage overall outlet and day-to-day operations within budgeted guidelines and to the highest standards.
- Identify customers’ needs and respond proactively to all of their concerns.
- Purchase goods and continuously make necessary improvements.
- Comply with all health and safety regulations.
- Report to management regarding sales results and productivity.
- Lead the team by attracting, recruiting, training and appraising talented personnel.
- Establish targets, KPI’s, schedules, policies and procedures
- Provide two-way communication and nurture an ownership environment with emphasis on motivation and teamwork.

**Benefits**
- EPF, SOCSO, EIS
- Medical Card & Hospitalisation Insurance
- Transport Allowance
- Phone Allowance
- Meal Claim & Birthday Claim
- 1% Ebitda Incentive
- Career growth opportunity

**Job Types**: Full-time, Permanent

Pay: RM3,300.00 - RM3,500.00 per month

**Benefits**:

- Cell phone reimbursement
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Early shift
- Holidays
- Night shift
- Rotational shift
- Weekend jobs

Supplemental Pay:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have experience being as Person In Charge in outlet?
- Are available to join immediately?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Food service: 2 years (required)
- Food preparation: 2 years (required)

Willingness to travel:

- 100% (required)

Work Location: In person

Expected Start Date: 04/14/2025

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