Sales Executive

Sales Executive - Conference, Meetings & Banqueting
- JR-01610
- Sales, Marketing & Communications
- Full time
- Permanent
- Mandarin Oriental, Kuala Lumpur

**SALES EXECUTIVE - MICE**

Mandarin Oriental, Kuala Lumpur is looking for a Sales Executive - MICE to join our Sales & Commerce team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall.

**About the job**

Based at the Mandarin Oriental, Kuala Lumpur / within the Sales & Commerce Department in Kuala Lumpur, the Sales Executive - MICE is responsible to effectively execute sales activities to maximize banqueting, conferences and meeting business opportunities in the defined market. The Sales Executive - MICE reports to the Director of Conferences, Meetings & Banqueting / Director of Commercial Strategy.

**As Sales Executive - MICE, you will be responsible for the following duties**:

- To respond to all local enquiries within 6 hours and overseas enquiries within 24 hours
- Effective follow-ups are to be conducted for such enquiries
- To effectively utilize the standard forms and letters and ensures that such forms and letters are presented in a most professional manner
- To assist the Sales Managers in answering telephone inquiries, preparing banquet event orders and proposals, menus and general administration
- To maintain an effective account and booking management system through Delphi and be fully competent with operating Delphi Sales & Catering System
- To ensure that all data input into the Delphi system is accurate
- Traces on accounts and books are logged in to Delphi daily and ensures that traces are acted upon timely and thoroughly
- To ensure that event orders and other important documentation are prepared in a meticulous detail and presented in the most professional manner
- To ensure that event orders and other important information are distributed to support departments timely
- Effectively operate and utilize the e-yield management system.
- To effectively use all available sales tools
- Maintains all client and event files according to the standards required

**As Sales Executive - MICE, we expect from you**:

- Degree or Diploma in Hospitality Management
- Minimum 2 years of hotel experience
- Experience in relevant market segment is essential
- Able to liaise effectively with corporate, conference and travel accounts
- Strong business communication and selling skills

**Our commitment to you**
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- EPF (Employees Provident Fund) contributions (higher than the norm)
- SOCSO (Social Security Organisation) & EIS (Employment Insurance System)
- Public holiday entitlement based on Malaysian calendar
- Exceptional rest area & colleagues engagement activities.

**We’re Fans. Are you?