Front Office Assistant

1. Maximisation of rooms sales and revenue for the Hotel

2. Ensure our customers receive a fast, efficient check-in and check out

3. Ensure all customers queries or requests are handled in a polite, efficient manner

4. Ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the Hotel

5. Adhere to all company credit policies to ensure that all revenue expected will be received

6. Adhere to pre-set availability and rate controls

7. Ensure a high level of product knowledge of the Hotel and local area

8. Ensure a high level of customer service is consistently maintained

9. Ensure a high level of liaison is maintained between front office and all other departments within the hotel

10. Ensure the Front Office Manager if kept fully aware of any relevant feedback from either customers or other departments

11. Follow all rules and regulations contained in the employees

12. Register guest and assign rooms, accommodate special requests whenever possible. Assist in pre-registration and blocking of reservations when necessary

13. Stay up-to-date on room rates, packages, discounts and how to handle each, as well as how each relates to other departments

14. Process a through knowledge of credit and check cashing policies and procedures and adhere to them

15. Develop a through knowledge of the room rack, room locations, types of rooms and room rack operations

16. Develop detailed knowledge about the Hotel’s staff, services and hours of operation

17. Promptly notify housekeeping of all check-outs also inform Housekeeping of late check-out, early check-ins, special requests and day use rooms

18. Develop a working knowledge of the reservations department take same reservations and future reservations when necessary. To know cancellation procedures

19. File room keys

20. Develop a through knowledge of the computer

21. Handle guest check-in efficiently and in a friendly, professional manner

22. Obtain mode of payment upon check-in

23. Handle safe deposit boxes in accordance with the property’s procedures

24. Use proper telephone etiquette

25. Understand and use proper mail. Package and message handling procedures

26. Read log book and bulletin board daily to keep up date on all current information. Be aware of the daily activities and meetings taking place in the Hotel

27. Know all safety and emergency procedures and how to act upon them and beware of accident prevention policies

28. Maintain the cleanliness and neatness of the front desk area. Utilize free time cleaning and tidying work areas

29. Understand that at times it may be necessary to move employees form their accustomed shifts to accommodate business demands

30. Updates room status

31. Varify the status of out of order rooms

32. Identify group arrival times

33. Identify any special request

34. Identify regular repeat customers to ensure recognition on check-in

35. Ensure all return guests registration cards are pre-registered

36. Carrying on key check

37. All registration card details must be filled up

38. To follow up on request or instructions written in the log book

39. Reconfirming/booking/amending/canceling/checking airlines reservation

40. Ensure a sales attitude to be adopted at all times and maintain an awareness of all sales opportunities within the Hotel. Maximasation of room sales and revenue for the Hotel

41. Ensure the Front Office Manager is kept fully aware of any relevant feedback form either customers or other department

42. Ensure all customer queries or request are handled in a polite. Efficient manner

43. Ensure a high level of customers service is consistently maintained

44. Relief the operator as and when required

45. Required to perform any other duties assigned from time to time.

**Job Types**: Full-time, Contract
Contract length: 3 months

Pay: From RM1,500.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Meal provided
- Parental leave

Schedule:

- Early shift
- Evening shift
- Holidays
- Night shift

Supplemental Pay:

- Overtime pay

Expected Start Date: 11/15/2024