Operation / Documentation
5 days ago
Handling various type of import, export and cross-trade shipments ranging from airfreight to sea freight to local transport delivery.
- Deal with a high volume of inbound and outbound phone calls.
- Maintain relationships with carriers and customers.
- Provide exceptional customer service to customers and carriers.
- Solve customer and carrier problems and help resolve issues.
- Provide shipment quotes for customers and set up shipments as required by customers.
- Handle shipments from booking stage till invoicing of customers before closing the job files.
- Coordinate with relevant parties including customers and sales team to ensure smooth operation of shipments.
- Prepare and check all shipping documents to ensure that they are complete and comply with rules and regulations.
- Manage customer's expectations and keep them informed of the status of their orders.
- Prepare and ensure timely dispatch of shipping documents.
**Job Types**: Full-time, Permanent
Pay: RM2,500.00 - RM3,500.00 per month
**Benefits**:
- Additional leave
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- 13th month salary
**Experience**:
- freight forwarding: 1 year (preferred)
**Language**:
- Mandarin (preferred)
Work Location: In person
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