Service Advisor

1 day ago

Klang, Malaysia Ultra Gallant Sdn Bhd Full time

**Responsibilities**:

- Attend to customers’ service / repair needs in an attentive and courteous manner
- Answering incoming calls promptly and handling requests
- Perform service reminder process and managing service appointment
- Responsible on the service transaction process. Issue job sheets, follow-up on work progress and update and invoice customer accordingly, inspect and deliver the car in good order
- Carry out follow-up calls to get customers’ feedback for further action
- Prepare and submit the relevant service performance and free service coupon report
- To ensure the reception service and waiting area is in a proper order
- To assist in monthly stock count
- To undertake any cross functional activities assigned by the Head or appointed supervisors

**Requirements**:

- 1 or 2 years’ experience as Technician or in related field would be advantageous
- Good written and oral in Malay, English and Mandarin
- Basic computer literacy (Microsoft Office)

**Job Types**: Full-time, Permanent

Pay: RM1,700.00 - RM3,000.00 per month

**Benefits**:

- Free parking
- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental Pay:

- Attendance bonus
- Overtime pay
- Yearly bonus

**Experience**:

- automotive: 1 year (preferred)

License/Certification:

- SKM Level 3 Qualification (or above) (required)

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