Service Advisor

2 days ago

Klang, Selangor, Malaysia Mitsubishi Bandar Bukit Raja Full time 24,000 - 30,000 per year
  • To provide professional automobile advisory service to customers visiting the service center.
  • To check-in all assigned customers, including all pre-check in preparation (check vehicle history, any outstanding jobs, recall campaigns etc) and to conduct active reception for all vehicles, as per SOP and WPC.
  • To record all customer's requirements/ complaints and provide advice/ consultancy (including the up selling of value-added products), in all accordance to SOP and Principal
  • To prepare the correct repair estimate, with support from relevant departments, and obtain customer's approval prior to conducting the repairs/ service works.
  • To manage all customers issues/ complaints and escalate to management, when required, to resolve the issues in timely manner, with support from relevant managers and other support staff.
  • Monitor job progress and coordinate with workshop and relevant departments, to ensure that vehicles are delivered to customers within the committed delivery time. Any delays should be communicated to customer promptly and in advance.
  • To explain all repairs and services conducted in detail to customer (including vehicle inspection with customer), fill-up customer feedback form and settlement of payment and all documentation during the delivery process, as per SOP and WPC.
  • To self-monitor throughput and revenue achievement on daily basis, and to develop catch-up plans, in required, to ensure that individual monthly targets are met.

Job Type: Full-time

Pay: RM1, RM2,500.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance

Work Location: In person

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