service advisor, kapar

2 days ago

Klang, Selangor, Malaysia Agensi pekerjaan ns shue sdn bhd Full time 24,000 - 48,000 per year

Responsibilities and Duties:

 Maintain strong customer relationships and collect feedback on vehicle service

requirements.

 Listen to customer concerns and accurately document vehicle symptoms or issues.

 Inspect vehicles and advise customers on recommended maintenance or repairs.

 Provide cost estimates for services and obtain customer approval before proceeding.

 Detail-oriented with the ability to provide solutions to customers.

 Schedule service appointments and coordinate with the team to ensure timely

completion of work.

 Communicate updates and service recommendations to customers during the repair

process.

 Address customer questions or concerns regarding service, warranties, and vehicle

care.

 Process payments, invoices, and warranty claim accurately.

 Maintain detailed records of service transactions, customer interactions, and vehicle

history.

Qualifications:

 Technical and Vocational education and training in automotive technology is

beneficial.

 Strong verbal and written communication skills are essential for effectively

interacting with customers, explaining technical information, and documenting

service details

 Familiarity with automotive repair terminology and processes is a plus.

 Basic knowledge of automotive systems, parts, and repair procedures helps in

understanding customer concerns and providing accurate service recommendations.

 Ability to manage multiple tasks, prioritize work, and maintain accurate records in a

fast-paced service environment.

 Proficiency in using computer software and systems for scheduling appointments,

generating service orders, and processing payments.

 Collaborative attitude to work effectively with service technicians, parts department

staff, and other team members to meet customer needs and achieve service

department goals.

Job Type: Full-time

Pay: RM2, RM4,000.00 per month

Work Location: In person

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