Coordinator, Banquet Sales

2 days ago

Mont Kiara, Malaysia KUALA LUMPUR GOLF AND COUNTRY CLUB Full time

**Job Purposes**
- To assist in absence of Senior Executive or Executive, Banquet Sales on quotation, enquiry, showing the function hall and taking down details.
- To ensure that the internal and external events and functions are organized to meet or exceed customer expectations. Timely, complete and willing service in response to special situations and urgent requests whilst maintaining a good working relationship.
- Build and maintain strong relationships with key account, corporate company, supported members to leverage on new packages coverage and to enhance brand reputation and generate positive publicity and grow customer loyalty.
- Ensures that events progress seamlessly by following established procedures, collaborating with operations and ensuring accuracy. Adheres to all standards, policies, and procedures.
- Assist Senior Executive / Executive, Banquet Sales on event confirmation (more to paperwork) and overseeing the event flow (more to key account client).
- To participate / conduct a weekly Event Order Meeting to discuss forthcoming events with Operation Teams as such Food & Beverages, Kitchen, Facilities, Housekeeping and relevant departments also Department Sales Meeting. Prepare minutes of meeting on every meeting and compilations of feedback / comments event form.
- Liaises with the management on all service-related problems aware of in the Banquet Sales Department
- Assist in preparing for various marketing events including coordinating event venues, vendors (PR), and preparing collateral for the BQT Sales Department.
- Maintains the office space in accordance with business standards and ensures that various supplies (e.g. refreshments, marketing collateral, and office supplies) are properly stocked and available).
- Handle incoming call and outgoing mail. Takes and connects telephone call inquiries and queries for the relevant departmental personnel making sure to project a friendly, professional and efficient image.
- Create and maintain computer and paper-based filling and organization systems for records, reports, documents, etc.
- Solicits feedback from the event organizer, collaboration vendors, key account, supported members for better improvement in product/services.
- Updating and monitoring weekly and monthly forecasts to ensure operation teams able to plan ahead and push or create promotion to hit the monthly target. Preparation of all information and figures required for the completion of all monthly report.
- To prepare internal event order, memorandum, signage, menu card and food tasting comment slip when required.
- To compile daily enquiry and share to General Manager (GM) and copy GM Personal Assistant and BQT Sales Manager
- To distribute event order and to amend any event order for last minute event for operations department.
- Attend to walk-in client for enquiry and inspection of the Club’s. Well knowledge on the Club’s facilities and product during absent of Sales Executive’s.
- Actively participate, support and promote Club activities where possible.

**Job Requirements**
- Possess a diploma/degree in any hospitality-related field
- Fresh Graduate or min 1 year experience in Hotel Management / Tourism.
- Great interpersonal abilities
- Deliver enthusiastic, positive, helpful and respectful client communication.
- Exhibits strong attention to details, personal organization and time management.

**Salary**: RM2,400.00 - RM3,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Free parking
- Meal provided

Schedule:

- Monday to Friday

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