Trainer Manager

2 weeks ago

Kuala Lumpur, Malaysia DETOXI WELLNESS SDN. BHD Full time

**About Us**:
Wellnessday is a modern oriental healing center in Kepong, Malaysia, dedicated to helping people overcome physical and emotional imbalances caused by modern lifestyles. We combine traditional wellness practices with a modern approach to healing and self-care

**About the Role：**

The Trainer Manager is responsible for overseeing all staff training and development efforts across the organization. This role is vital in ensuring that all team members—especially frontline staff such as beauticians, consultants, and therapists—are equipped with the skills, knowledge, and confidence to deliver exceptional service in alignment with Wellnessday’s brand values. The Trainer Manager will design, implement, and monitor training programs that support performance excellence, customer satisfaction, and professional growth.

**Key Responsibilities**

**Training Development & Delivery**
- Design and implement structured training programs covering wellness concepts, product knowledge, treatment techniques, customer service, and SOP compliance.
- Conduct onboarding sessions for new hires to ensure proper integration into company culture and expectations.
- Facilitate continuous learning opportunities through workshops, skill refreshers, and role-playing scenarios.

**Performance & Skills Assessment**
- Regularly assess staff proficiency levels through observation, customer feedback, and performance metrics.
- Develop personalized coaching plans to address skill gaps and improve service consistency.
- Conduct training evaluations and prepare reports to measure training effectiveness a

**Team Collaboration & Support**
- Work closely with Sales and Operations Manager to align training with daily operational needs.
- Provide guidance to team leaders on coaching techniques and employee motivation.
- Support staff development pathways to encourage internal career growth and retention.

**Standards & Compliance**
- Ensure all team members are trained in line with brand SOPs, hygiene standards, and regulatory guidelines.
- Lead grooming standards enforcement and ensure team representation reflects the brand's professional image.

**Requirements**:

- Minimum 3 years of experience in a training or management role, preferably in the wellness, beauty, spa, or retail industry.
- Strong understanding of body treatments, wellness principles, and customer service excellence.
- Excellent facilitation, presentation, and interpersonal communication skills.
- Experience in designing, delivering, and evaluating training programs.
- Empathetic and patient, with the ability to coach and inspire frontline staff.
- Proactive, highly organized, and detail-oriented.
- Ability to work independently and collaboratively across departments.
- Proficient in English, and Mandarin is an advantage.

Pay: From RM6,000.00 per month

**Benefits**:

- Additional leave
- Maternity leave
- Opportunities for promotion
- Professional development

**Experience**:

- Management: 1 year (preferred)

Work Location: In person

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