Business Support Executive

2 weeks ago

Kuala Lumpur, Malaysia MyeongDong Toppoki Full time

Summary:
**Key Responsibilities**:
**1) Franchise Agreement Negotiation**:

- Negotiate and finalize franchise agreements, outlining terms, conditions, and royalty fees.
- Ensure that all legal and regulatory requirements related to franchising are met.

**2) Training and Support**:

- Coordinate and provide training programs for new franchisees, ensuring they understand the company's standards, operations, and policies.
- Offer continuous support and guidance to franchisees, addressing their concerns and providing solutions to operational challenges.

**3) Compliance and Quality Assurance**:

- Monitor franchisees' compliance with brand standards, quality of products, and customer service.
- Conduct regular audits and inspections to ensure consistency across all franchise outlets.

**4) Marketing and Brand Promotion**:

- Collaborate with the marketing team to develop marketing plans and promotional activities to enhance the visibility and profitability of franchise outlets.
- Implement national and local marketing campaigns to attract customers to franchise locations.

**5) Financial Management**:

- Oversee franchisees' financial performance, ensuring they meet revenue targets and profitability goals.
- Analyse financial reports and provide recommendations for improving franchisees' financial performance.

**6) Relationship Management**:

- Foster strong relationships with franchisees, addressing their concerns promptly and maintaining a positive and collaborative partnership.
- Act as a liaison between the franchisees and the company, conveying feedback and ensuring effective communication channels.

**7) Market Research**:

- Stay updated on industry trends, consumer preferences, and competitor activities.
- Conduct market research to identify new opportunities and adapt franchise strategies accordingly.

**Qualifications**:

- Bachelor's degree in Business Administration, Hospitality Management, or related field.
- Previous experience in franchise support, operations management, or related roles within the food and beverage industry.
- Strong interpersonal and communication skills, with the ability to build positive relationships with franchisees.
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
- Proficiency in Microsoft Office suite and familiarity with franchise management software is preferred.
- Knowledge of franchising laws, regulations, and best practices is advantageous.

**Job Types**: Full-time, Permanent

**Salary**: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- On call

**Experience**:

- Administrative: 3 years (required)

**Language**:

- English (required)
- MALAY (required)

Willingness to travel:

- 50% (preferred)

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