Customer Care Admin Executive

2 weeks ago

Petaling Jaya, Malaysia SNS Network (M) Sdn Bhd Full time

**Responsibilities**:

- To efficiently handle inbound and outbound customer call inquiries to ensure customer satisfaction by providing excellent Customer Services.
- Performing inspections, preparing reports, manage warranty claim, etc to ensure highest quality of work and all Service Level Agreement are meet.
- Responsible for daily operational tasks for the Company to ensure smooth running of daily operation.
- To respond in a professional and timely manner to any customer query/complaint and to facilitate its prompt resolution
- Striving to achieve and maintain overall performance adhering to SLA.
- To undertake any ad-hoc assignments as and when required.

**Requirements**:

- Fresh graduates are welcome to apply.
- Organized, strong communication and excellent time management skills
- High level of conceptual, analytical and problem solving skills
- Positive attitude, self-motivated and customer service orientation.
- Knowledge in Apple products will be an added advantage
- Applicants must be willing to work in 3 Two Square, Petaling Jaya, Selangor.

**Benefits**:

- Employee Shares Option Scheme (ESOS)
- KPI Rewards
- EPF, SOCSO& EIS
- Overtime Claim
- Annual Leave/ Medical Leave/ Wedding Leave, etc
- Medical Claim
- Staff Purchase Scheme
- Product Training: Apple/ Intel/ Microsoft/ APC, etc
- Oversea Trip: Asia, America, Australia, Europe
- Salary Review
- Twice per year

**Benefits**:

- Maternity leave
- Professional development

Supplemental Pay:

- Overtime pay
- Yearly bonus

Application Question(s):

- Do you have knowledge of Apple products?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Bahasa Malaysia (preferred)
- Mandarin (added advantage) (preferred)

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