Incident, Problem and Change

**General Information**:

- Req #
- WD00089756
- Career area:

- Information Technology
- Country/Region:

- Malaysia
- State:

- Wilayah Persekutuan Kuala Lumpur
- City:

- Kuala Lumpur
- Date:

- Thursday, October 16, 2025
- Working time:

- Full-time

**Additional Locations**:

- Malaysia

**Why Work at Lenovo**:

- We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

**Description and Requirements**:
**You will**:

- Own and conduct change management plan for project/activities, evaluate change impact to the project, identify change risk, to ensure change process adhere to the policy and change activities are completed accordingly with change procedures
- Chairperson of the Change Advisory Board (CAB)
- Identify areas of improvement in change process when change fails to complete within change windows
- Analyze, track, record, report and update regularly on change tickets
- Work with internal team to identify potential process, monitoring, resolution to improve on change management
- Prepare reporting as part of deliverables to the customer
- Ensure existing and future documentation process, sop, manual are compliant to the company ISO standard
- Participate and provide assistance for audit, ISO and general compliance and assurance activities

**You bring**:

- Expert knowledge in Change management process in ITIL, procedures and standard operating work.
- Secondary skill in supporting Incident & Problem management process, procedures and ITIL SOP.
- Intermediate level of knowledge on Microsoft Office (Excel, Powerpoint and Word)
- Intermediate level of experience in using BMC Helix ITSM (ticketing tools) or equivalent ITSM tools (example: ServiceNow, Opentext, etc)
- Demonstrated ability to lead others in understanding, accepting and managing quality of work in the role
- Demonstrated the ability to drive and implement new improvement/changes to enhance productivity in the role
- Demonstrated ability to make optimal decisions through accountability, judgement, problem solving, prudent risk taking, market/industry awareness, and maintaining customer focus
- Demonstrated ability to build working relationships through respect & integrity, open communication, teamwork, negotiation/influence and customer relationship management with all level of staff and customer.
- Demonstrated ability to influence without authority and collaborate with internal clients and stakeholders
- Demonstrated ability to lead high performance through leading by example & initiative, continuous learning & coaching, measuring, rewarding & recognizing, customer service
- Relationship skills that will facilitate positive vendor behaviors, establish healthy new engagements and deepen existing ones
- Excellent communications skill in **Cantonese, English, Mandarin.**:

- ** Ability to work in shift as per roster or on call basis in a 24x7 operating environment**
- #LPS

**Additional Locations**:

- Malaysia
- Malaysia