Customer Service Agent

1 week ago

Shah Alam, Malaysia Agensi Pekerjaan ASK Resources Sdn Bhd Full time

Provide first-level technical support using documented procedures and available tools.
- Escalate issues in time to resolve customer issues quickly and to their complete satisfaction.
- Identify and provide input on unique/recurring customer problems so that handling can be improved, or even better, the issue eliminated entirely.
- Keep our customers informed about our line of products and services, and how best to consume them

**Requirements**:

- Diploma/Degree/SPM Holder with at least 1 year and above of contact center experiences **preferably from Telecommunication background.**:

- Excellent command of spoken and written English or Bahasa Malaysia.
- Customer service skills - Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
- Willing to work in shift rotations (am/pm/midnight shift).
- Able to work on public holidays and weekends.
- Has own transport to travel to work

**Job Type**: Permanent

**Salary**: RM2,500.00 - RM4,000.00 per month

**Benefits**:

- Opportunities for promotion

Schedule:

- Rotational shift

Supplemental pay types:

- Attendance bonus
- Overtime pay

**Experience**:

- Customer Care Specialist: 1 year (required)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

Ability to Commute:

- Hicom Glenmarie (required)

Ability to Relocate:

- Hicom Glenmarie: Relocate before starting work (required)

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