Customer Service Officer Anz

2 weeks ago

Kuala Lumpur, Malaysia Hach Water Quality Platform Full time

**Helping Realize Life’s Potential**
- We invest in your career growth - vast career mobility & opportunity
- We expose you to high performance culture - global experience
- We provide a supportive & caring environment - diversified & high-quality team.
**What This Job Involves**

Hach Company manufactures and distributes analytical instruments and reagents used to test the quality of water and other liquid solutions. We are looking for a techno commercial person with minimum 2-3 years of work experience in similar fields for this growing segment. To be based in Kuala Lumpur, Malaysia and covering for Australia and New Zealand region (ANZ)

**This is a contract position - 12 months duration** with the chance of converting to permanent status.

**What you’ll do**
- Main task is to do the Order booking in Oracle.
- Knowledge of commercial terms of a purchase order.
- Working on Discount Approval process and taking approval as per DOA.
- Working with finance for finance validations & Supply chain for allocating ship sets.
- Work on Shipment Plan, Hold release of orders through oracle, Item allocation with the help of Supply chain team.
- Sending PI to customers and follow-up for Payments and get it applied with the help of finance.
- Work on Return/RMA’s & customer complaint and follow-up with respective stakeholders for resolving customer issues.
- Generation of pre orders & FOC orders (Rejected order/ to fulfilled orders)
- Reply to queries from customers on Orders related tasks such as : Delivery period, ETA of an order, Test certificates, QAP, MSDS, COA, Shelf life details etc.
- Bridge between customer / field sales team / After Market team / service team and supply chain
- Work on New Customer creation & Vendor registration.
- Working on customer portals for order related activities.
- Filling Demo forms and supporting sales team to issue demo instruments from Supply chain.
- Working on PBG required by customer with the help of finance team.
- Support Customer Service teams as needed
- Drive daily management / visual management rhythms for the quote-to-book-Payment process
- Support and/or lead relevant continuous improvement initiatives from time to time
- Deliver key outputs within relevant service levels
**Qualifications**

Skills & Competencies
- 2-3 years of experience in customer order management / coordinator / logistic
- Preferably diploma / degree in engineering (instrumentation, chemical and allied streams) or chemistry
- Expertise in Microsoft Office, especially in Excel (required)
- Experience in doing order booking & customer support (preferred)
- Experience in using Oracle Order Management functions (preferred)
- Experience in using CRM tool and customer management (preferred)
- Experience in using Salesforce tool & Quote tool (preferred)
Soft Skills
- An eye for detail
- Teamwork and ability to work across cultures, locations and business teams
- Proactive in follow-ups and action oriented
- Excellent written and verbal communication skills
- Self-starter with strong motivation to learn

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development
Schedule:

- Early shift
- Monday to Friday
Supplemental Pay:

- Retention bonus

**Language**:

- English (required)

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