Customer Service Assistant

1 week ago


Klang, Malaysia Setia Corporation Sdn Bhd Full time

Serve as the main liaison for customers, addressing inquiries, concerns, and service-related matters.
- Manage the processing of orders, returns, and complaints promptly and effectively.
- Collaborate with internal departments (warehouse, transport, planning) to meet delivery timelines and service expectations.
- Proactively communicate with customers regarding order progress, shipment details, and potential delays.
- Maintain up-to-date and accurate records of customer interactions, including order history.
- Support billing and documentation processes, ensuring all customer transactions are correctly handled.
- Respond to post-sale service requests and escalate complex issues to the appropriate team.
- Contribute to the preparation of reports on service performance and customer satisfaction.
- Adhere to company procedures, service quality standards, and applicable industry guidelines.

Pay: RM1,800.00 - RM2,300.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Application Question(s):

- When is the soonest date you will be able to start?
- What is your expected salary?
- Are you able to reliably commute to the workplace located in Seksyen 23 Shah Alam?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person


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