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Consumer Care Executive

2 weeks ago

Kuala Lumpur, Malaysia Social Bee Sdn Bhd Full time

**Consumer Care / Key Account Executive**

**Working location : Old Klang Road, KL**

**Salary range : RM2,500-RM3,500**

**Working Hours : 9am - 6pm; Monday - Friday**
- To perform cold calling to follow up and verify the potential leads (data) from social media's campaign (eg: Facebook) before generating to the Company's existing consumers.
- To ensure the potential leads information are accurate before sending to the Company's existing consumers.
- To develop positive relationship with the potential leads and existing consumers.
- To perform on-boarding process to new consumers, handle inbound calls from campaign's referral and answer all the consumers' enquiries when arises.
- To record consumers' information in the Company's internal system.
- To monitor and report campaign's status, progress, and review to management weekly / monthly.
- To perform regularly follow up with the consumers on their campaign's listing performance in our Company's website and share latest campaign plan with consumers when needed.
- To discuss renewal opportunities with existing consumers before their subscription contracts end and maintain positive consumer relation with new contract agreements.
- To assist oversea consumers in liaising with translation team for project information when necessary.

**Job Requirement**
- Preferably Degree in business marketing / business development / business admin or equivalent.
- Language skills: Cantonese & Mandarin is compulsory to liaise with oversea consumers such as Hong Kong and China, English and Bahasa Malaysia.
- Preferable at least 1 years working experience in dealing with customers and customer relation management. Working experience in key account/ project admin is a bonus
- Fresh grads with customers relation / relevant working experiences can be considered.

**Salary**: RM2,500.00 - RM3,000.00 per month

**Benefits**:

- Health insurance
- Parental leave
- Vision insurance

Schedule:

- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Cantonese (preferred)