Reservation / Sales Officer

***: Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, fax, and extranet. Creates and maintains reservation records-usually by date of arrival. Prepares letters of confirmation and promptly processes any cancellations and modifications. Additional duties may include preparing...

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property...

(For Malaysian Applicant only)The Reservation & Loyalty Coordinator is responsible for managing inquiries and reservation-related arrangements for loyal returnee guests, defined as guests visiting for the fifth stay and above. The role focuses on delivering a seamless pre-arrival experience by coordinating accommodation details, airport transfers, dining...

**Job Summary** The Assistant Front Office Manager leads and manages the daily operations of the Front Office Department, ensuring smooth service delivery, high guest satisfaction, and effective team performance. This role is responsible for supervising guest services, staff training, operational standards, and coordination with other departments to deliver...

**Job Summary**: **Key Responsibilities**: - Assist the Front Office Manager in managing the front desk, concierge, and guest services teams. - Ensure smooth check-in and check-out processes, providing exceptional service to all guests. - Handle guest inquiries, requests, and complaints promptly and professionally. - Monitor and maintain high standards of...

**Job Summary** The Front Office Assistant is responsible for providing efficient and professional service at the hotel’s reception and guest service areas. This role involves welcoming guests, managing check-in/check-out procedures, handling reservations, and ensuring that guest needs are attended to promptly and courteously. **Key...

**Position Summary** At **TC Garden Resort**, our Front Office is the heart of guest service. As the **Front Office Supervisor**, you will oversee daily front desk operations, ensuring smooth check-ins, check-outs, and excellent guest experiences. You’ll lead and guide the FO team, handle escalations, and work closely with other departments to deliver the...

Job Vacancy: Assistant Front Office Manager (AFOM) Location: Wings by Croske Resort Langkawi, Malaysia **Job Type**: Full-Time Industry: Hospitality About Us: Wings by Croske Resort Langkawi is a premier destination for luxury and comfort, offering world-class facilities and exceptional guest experiences. Located amidst the breathtaking beauty of...

_We are looking for a well-groomed, friendly hotel front desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. You should have a pleasant and professional disposition with guests and other hotel staff._ - To be successful as a hotel front desk, you should provide guests...

**Key Responsibilities**: - Maintain and implement as necessary the Revenue Management system in Revenue Department and undertake regular monthly audits and review to ensure standards are being met. - Monitor group and transient business thresholds in accordance with selling strategies in Budget & Forecast. - Follow all definite and tentative bookings,...