Training Team Lead

4 days ago


Kuala Lumpur, Malaysia Teleperformance Full time

Qualifications:
**Minimum Skills to Hire**:

- 5 years experience in the BPO industry.
- 2 years experience as a Training Manager or Training Supervisor in a BPO setting.
- Instructional Systems Design background.
- Strong client management skills.
- Strong Training Operational Experience (Customer Service related).
- Is a team player.
- Flexible and adaptable to a high stress, high demand fast paced multi-lingual and multi-cultural environment.
- English C1 or above.
- Any secondary language: Mandarin (preferred), Japanese, Korean, Thai.
- Have worked in the Travel and Hospitality / Hospitality / Hotel Industry for a minimum of 1 year is a plus.
- In-depth knowledge on Customer Experience and White Glove Experience.



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