E-commerce Operation Executive

**About Lucky Mall (MY) Sdn Bhd**

Lucky Mall (MY) Sdn Bhd is backed by investments from Singapore, Hong Kong, and Malaysia, focused on developing and operating an innovative e-commerce platform. The platform features a unique price comparison function to help users find the best deals. We plan to leverage TikTok for live commerce and build our own supply chain and warehouse system to create a strong brand.

With solid support from Singapore, Hong Kong, and Malaysia, we have a strong foundation in resources and operations. We have integrated supply chains from both China and Malaysia to form a powerful distribution network and operate multiple e-commerce platform stores. Our team has over 12 years of e-commerce experience in China and has established a presence in Kuala Lumpur, deeply understanding the local market to ensure our products and services meet the needs of Malaysian users.

The company values local culture and is actively recruiting Malaysian talent. If you're interested in the e-commerce industry, we welcome you to join us and create the future together

**Qualifications & Experience**
- Courses or training in live streaming software, video editing, or other relevant technologies are beneficial.
- Previous experience in live streaming operations, broadcasting, or similar roles.
- Familiarity with e-commerce platforms and online sales strategies is a plus.
- Proficiency with live streaming software and tools (e.g., Tik tok,  YouTube Live, Facebook Live).
- Strong technical troubleshooting skills.
- Excellent organizational and multitasking abilities.
- Effective communication and teamwork skills.
- No experience required, fresh graduate are welcome to apply.

**Tasks & responsibilities**

**Live Stream Coordination**:

- Plan and schedule live streaming events with marketing and content teams.
- Ensure timely setup and smooth execution of live streams.
- Manage live stream calendars and maintain a content schedule.
- **Technical Setup and Management**:

- Set up and operate live streaming equipment (cameras, microphones, lighting, software).
- Ensure a stable internet connection and troubleshoot technical issues.
- Optimize streaming settings for quality and performance.

**Quality Control: Audience Engagement Support: Content Management: Reporting and Analysis**:

- Monitor live streams for high production quality and smooth broadcasts.
- Address technical problems promptly to minimize disruptions.
- Perform post-stream reviews and provide feedback for improvement.
- Assist hosts with audience interaction tools (chat management, engagement features).
- Implement interactive elements (polls, quizzes, giveaways) to enhance participation.
- Collect and analyze audience feedback to improve future streams.
- Coordinate with content creators to prepare materials for live streaming.
- Ensure necessary content, graphics, and promotional materials are ready.
- Manage and archive recorded live streams for future use.
- Track and analyze live stream performance metrics (viewership, engagement, sales).
- Provide regular reports to management on outcomes and insights.
- Identify trends and areas for improvement based on data analysis.

**Benefits**
- Growth Opportunities: Gain hands-on experience in eCommerce operations, design, and supply chain management.
- Statutory Payment Compliance :EPF, SOCSO & EIS
- Generous Leave: Enjoy up to 36 days of paid leave per year, supporting work-life balance.
- Strategic Location: Work in a conveniently located office accessible by public transport.
- Medical Claim: We prioritize the health and well-being of our team, offering support by reimbursing medical expenses.
- Working Hours: 5 working days(0830-1730)

Pay: RM2,000.00 - RM3,500.00 per month

**Benefits**:

- Maternity leave
- Parental leave
- Professional development

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Commission pay

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- E-commerce: 1 year (preferred)