Customer Service QA Executive
4 days ago
**Job Responsibility**:
- Monitor and evaluate live and historical chats; report findings to management.
- Conduct training and coaching sessions to improve service quality.
- Assist in developing QA tools, standards, and SOPs.
- Track and follow up on quality issues; perform regular calibrations.
- Monitor communication platforms to ensure compliance and professionalism.
- Compile monthly customer feedback and complaint reports.
- Conduct customer satisfaction(CSAT) surveys
- Support additional tasks and projects assigned by management.
**Job Requirement**:
- Possess at least Diploma/Advanced/Higher/Graduate Diploma in any field.
- Minimum 1 years’ experience in QA/CS or relevant field.
- Required Language (s): English and Mandarin (written and spoken).
- Required Skill(s): Microsoft Office, Google Drive, Report writing.
- Excellent interpersonal, communication and presentation skills.
**Job Types**: Full-time, Permanent
Pay: RM3,000.00 - RM3,500.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Vision insurance
- Work from home
Schedule:
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Performance bonus
**Language**:
- Mandarin (required)
Work Location: In person
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