Customer Service Executive

3 days ago

Petaling Jaya, Malaysia Aiman Motor Sdn Bhd Full time

**Position**: Customer Service Executive

**Location**:Aiman Motor Sdn Bhd

**Responsibilities**:
**Customer Service Executive cum Admin**
- CSE will assist and report directly to Service Manager on daily operation matters
- CSE will assist and report (dotted line reporting) to Management for respect of process and procedures on customer complaint handling
- CSE shall establish and build professional relationship with customers to portray Aiman Motor corporate image
- CSE shall handle, follow up and resolve customer complaints and prepare related reports
- CSE shall create a supportive environment for customers driven by customer-centric values e.g greeting customers,offering refreshment, offering test drive, controlling of morning customer traffic and others
- CSE shall assist and monitor frontliners workflow throughout the day, especially if it involves customers
- CSE responsible to assist in monitoring and analysing Sales Satisfaction Index (SSI); and identify areas of weakness/strengths and implement the countermeasure proposed where necessary
- CSE shall be involved in all related Customer Satisfaction improvement activities carried out at branch
- CSE shall provide support and work with other related departments, when necessary
- To execute and implement any job assigned and instructed by the superior

**Admin**
- Responsible for daily administrative tasks
- Maintain all records and documentation in compliance with company policy
- Manage the accuracy of data & reporting in organization
- Liaise with Sales & Service on news and events
- Ensure accuracy of payment collection and monthly accounts statement
- Monitor on fleet customers' debts
- Responsible for collection of payment
- Prepare monthly accounts statement and update payment records
- Liaise with Account Department on cash flow transaction
- Perform other ad-hoc duties assigned by the Superior

**Requirements**:

- Must be organized and punctual
- Well-presented and professional
- A high school qualification or equivalent
- Excellent verbal and written communication skills
- Proficient in Microsoft Office

Pay: RM1,500.00 - RM3,500.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday
- Weekend jobs

Supplemental Pay:

- Commission pay

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