Customer Service Executive
2 weeks ago
As a Customer Service Executive at OSIM (M) SDN BHD, you will be responsible for providing excellent customer service and support to our valued clients. This full-time position is based in our office in Petaling Jaya, Selangor.
**What you'll be doing**
- Answering and handling inbound customer calls in a professional and courteous manner
- Providing accurate information and resolving customer inquiries and concerns
- Escalating complex issues to the appropriate team or department when necessary
- Documenting customer interactions and maintaining detailed records
- Actively listening to customers to understand their needs and provide tailored solutions
- Participating in regular team meetings to discuss performance, challenges, and best practices
- Contributing to the continuous improvement of customer service processes and procedures
**What we're looking for**
- Strong communication and interpersonal skills with the ability to build rapport with customers
- Excellent problem-solving and critical thinking skills to effectively address customer concerns
- Proficient in the English language, with the ability to communicate clearly and confidently
- Familiarity with customer service best practices and call centre operations
- Previous experience in a customer service or call centre role is preferred
- Good attention to detail and the ability to multitask in a fast-paced environment
- Commitment to providing exceptional customer service and a positive attitude
**What we offer**
At OSIM (M) SDN BHD, we are dedicated to creating a supportive and collaborative work environment. We offer competitive remuneration, opportunities for career advancement, and a range of benefits to support the wellbeing of our employees.
Pay: RM2,200.00 - RM3,000.00 per month
**Benefits**:
- Opportunities for promotion
Supplemental Pay:
- Commission pay
**Language**:
- Mandarin (preferred)
- Bahasa (preferred)
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