Guest Service Agent

4 days ago

Bukit Bintang, Malaysia INDIE HOTEL KUALA LUMPUR Full time

**Job description**

THE JOB SCOPE
- Be visible in the hotel lobby and other public areas
- Assist the Hotel Manager with the management and support of daily Front Office Operations
- Manage and support the Front Office team, ensuring that brand standards are met and guest expectations are exceeded
- Check and ensure all assigned rooms are prepared in accordance with Hotel's standards and all necessary amenities and guest supplies are properly extended.
- Control the daily sale of rooms to maximize Hotel's room revenue.
- Liaise closely with other departments for smooth operations.
- Provide on-the-job coaching and training.
- Handle guest requests, enquiries, and complaints promptly
- Handle any management issues or emergencies that arise, record and resolve as necessary
- Maintain knowledge of hotel products, services, policies and emergency procedures
- Maintains a professional manner
- Maintain awareness of all hotel areas

**REQUIREMENTS**:

- A minimum of 2 years of Front Office supervisory experience in the hotel
- Fluent in the English language in order to communicate professionally with guests and team members, both in person and over the telephone
- Good inter-personal skills
- A passion for delivering exceptional guest experiences
- Computer literate
- Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
- Well-presented, organized and calm personality.
- Strong problem-solving skills.
- Availability to work in shifts including weekends

**Job Types**: Full-time, Permanent

**Salary**: RM2,300.00 - RM2,500.00 per month

**Benefits**:

- Meal allowance

Schedule:

- Rotational shift

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Pay: RM2,300.00 - RM2,500.00 per month

**Benefits**:

- Maternity leave
- Meal allowance
- Opportunities for promotion

Schedule:

- Rotational shift

Application Deadline: 01/14/2025
Expected Start Date: 01/10/2025

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