Business & Operation Support Admin

7 days ago

Kuala Lumpur, Malaysia Happy Potato Ventures Sdn Bhd Full time

**Job Overview**

As the Business & Operation Support Admin, you will play a pivotal role in supporting both the Business Development (BD) and Operations teams. You will manage business documentation, coordinate leasing and licensing processes, ensure operational compliance, and provide backend support & coordination for outlet and performance monitoring. This position bridges business expansion and daily operations to ensure seamless execution across all Happy Potato outlets.

**Key Responsibilities**

**1.⁠ ⁠Franchisee & Business Documentation**
- Prepare and organize all franchise-related documents: LOI, Offer Letters, Franchise Agreements, Leasing Offers (LOO, Tenancy Agreements).
- Coordinate document stamping, signing, and filing (both physical & digital).
- Maintain accurate and up-to-date legal and operational records.

**2.⁠ ⁠Leasing & Legal Coordination**
- Support in reviewing lease terms before legal vetting.
- Coordinate with legal advisors on franchise, tenancy, and compliance matters.
- Track tenancy renewals and related deadlines.

**3.⁠ ⁠Licensing & Outlet Setup Applications**
- Coordinate landlord permits (move-in/out, loading bay access).
- Arrange outlet essentials (pest control, oil tank permits, delivery channel setup, POS system creation, WhatsApp group setup).
- Monitor license renewal timelines.

**4.⁠ ⁠Operational Reporting & Metrics**
- Maintain and update Master Outlet List and Business Development
- Generate and track sales reports (daily/weekly/monthly vs forecast).
- Monitor stock movements, usage variances, and escalate irregularities.
- Consolidate key performance dashboards for management review.
- Weekly reporting of leasing progress, outlet developments, and BD conversions.

**5.⁠ ⁠Internal Communication & Scheduling**
- Act as a liaison between HQ and ground teams to ensure smooth communication.
- Draft and circulate HQ memos, SOP updates, forms, and reminders.
- Coordinate and schedule meetings (operations, training, cross-department).
- Track training schedules, attendance, and maintain meeting minutes.
- Reminder for operation for all operational & marketing execution.

**6.⁠ ⁠Customer Service Reporting & Resolution**
- Maintain a central log of issues, resolutions, and Google review tracking.
- Coordinate with Operations and Franchisees for issue resolution.

**Qualifications & Requirements**
- Diploma/Degree in Business Administration, Management, or related field.
- 1-3 years of experience in business/operations support, preferably in retail/F&B.
- Strong organizational, communication, and multitasking skills.
- Proficient in MS Office, Google Workspace, and POS systems.
- Detail-oriented with ability to handle legal/operational documentation.
- Willing to travel occasionally for outlet setup, inspections, and events.

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM2,300.00 - RM2,800.00 per month

Work Location: In person

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