Duty Officer
2 days ago
Duty Officer works under the supervision of the HOD’ Front Office to oversee the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to property's guests/customers.
Duty Officer often meets or liaises with other executives or managers of the various departments to satisfy guests/customers' requests, handle VIP arrivals, collaborate effectively on usage of function and catering space, manage security issues and any matters concerning guests’ undesirable conduct in rooms or public areas.
Duty Officer is required to have a good working knowledge of
the Property Management System or other hotel reservation software to meet the
challenging demands of his/her work responsibilities and may be required to
assist in reception, concierge, reservations, housekeeping, budgeting matters
and food and beverage operations.
The Duty Officer is involved in supervising and guiding the front office team and coordinating the team’s work schedules.
Duty Officer should have the ability to work in a fast-paced environment in managing the multifarious operation concerns and expectations of guests.
**Job Types**: Full-time, Permanent
Pay: Up to RM2,000.00 per month
**Benefits**:
- Free parking
- Meal provided
- Parental leave
- Professional development
Work Location: In person
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