Operations Customer Service Assistant
4 days ago
**Job description**
**Responsibilities**:
- Assisted in daily merchant onboarding, verifying documents such as SSM and CTOS reports.
- Do background checking on KYC and AMLA for every merchant onboard.
- Managed communication with merchants and salesperson daily, resolving inquiries and issues.
- Maintain and update the merchant list, ensuring all necessary information is recorded daily for reporting purposes.
- In charge of keeping updated to the superior on the task given and issue/problem occur related to merchant.
- Coordinated with the financial department to resolve payment and transaction issues.
- Negotiated with the sales team to ensure smooth submissions and onboarding processes.
- Conducted weekly sales training and provided updates on the CRM website.
- Resolved client issues via multiple channels.
**Qualifications**:
- Diploma or higher in business administration or related fields is preferred.
- Fresh graduates are welcome to apply.
- Adaptable and flexible, with a keen eye for detail and a desire to contribute to a collaborative team environment
- Ability to work independently and take initiative when necessary
Pay: RM2,000.00 - RM3,000.00 per month
**Language**:
- Mandarin (preferred)
- Bahasa (preferred)
- English (preferred)
**Job Types**: Full-time, Permanent, Fresh graduate
Pay: RM2,000.00 - RM3,000.00 per month
**Benefits**:
- Maternity leave
- Opportunities for promotion
- Professional development
**Language**:
- Mandarin (preferred)
- Bahasa (preferred)
Work Location: In person
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