Risk Analyst
6 days ago
Kindly drop your resume to WhatsApp for faster response **019 297 9279**
**Risk Analyst**
9 am - 6 pm
Monday - Friday
Petaling Jaya
Necessary SQL: 1-2 years of experience
Analytical Ability: 1-2 years of experience (required).
Problem-Solving Capability: 1-2 years of experience (required).
Technical Skills:
MS Office (Intermediate Level): 1-2 years of experience (required).
SQL: 1-2 years of experience (preferred).
Strong written and verbal communication skills.
Ability to collaborate effectively with cross-functional teams.
**Key Responsibilities**
Chargeback Management:
Oversee the entire chargeback lifecycle, including reviewing, investigating, and resolving claims in compliance with industry standards and company policies.
Maintain accurate and comprehensive documentation of chargeback cases and decisions.
Customer Support:
Communicate with customers to gather necessary information, explain chargeback outcomes, and address inquiries in a professional and empathetic manner.
Provide guidance and support to customers on chargeback-related issues.
Fraud Investigation and Risk Mitigation:
Investigate suspicious activities, perform root cause analysis, and implement corrective actions for fraud incidents.
Conduct risk assessments to identify potential vulnerabilities and recommend improvements.
Collaborate with cross-functional teams to enhance risk management policies and procedures.
Insights and Reporting:
Deliver actionable insights to management to improve fraud prevention and chargeback reduction strategies.
Prepare detailed reports on risk assessments, fraud incidents, and mitigation efforts.
Required Skills and Qualifications
**Job Type**: Contract
Contract length: 12 months
Pay: RM3,800.00 - RM5,000.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
**Education**:
- Bachelor's (preferred)
Work Location: In person
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