E-commerce Customer Service Executive

Job Scope - Skilled in handle e-commerce platform's marketing tools (add-on, discount, bundle, vouncher, campaign and ads). - Monitor sales and ensure promotional activities are executed on a timely manner. - Coordinate with Social Media Marketing team on the execution of brands, marketing and e-commerce activities. - Monitor e-commerce trends, check and...

**Jobscope**: - Oversee brands daily operations for various online marketplaces (Shopee, Lazada, Tiktok, etc) to ensure functionality, user experience, and overall performance. - Manage and optimise store visuals, product listing, update of pricing, propose promo mechanism for all online platforms. - Study, plan, strategize and execute in launching...

**Responsibilities** - Manage and update the eCommerce website, ensuring all product listings, images, and descriptions are accurate and up-to-date. - Coordinate with the marketing team to create and execute promotional campaigns - Analyze sales data and market trends to make data-driven decisions. - Handle customer inquiries and provide excellent customer...

Responsibilities: - Support day-to-day operations of E-Commerce Marketplaces (Lazada, Shopee Webstore, Tik Tok & etc) - Ensure timely update and upload new products and product listings. - Assist in creating and maintaining product listings, including product descriptions, status, price, and images as required. - Execute basic graphics and video edits as...

Support online customer enquiries promptly (pre-sales and after sales) - Maintain high chat respond rate on the relevant sales platform - Responsible to respond to any enquiries or handle customer complaints in a professional and timely manner - Update customer records and customer service issues after each interaction with customer - Gather an in-depth...

Responsible for managing assigned marketplaces (Shopee) including create/amend/edit/update existing and new product listings, product visuals, product descriptions, promotion price setting, shop decoration etc - Maintain all marketplace stores and utilize the available marketing tools matters (Seller picks, campaigns, chat broadcast, daily feed, daily...

'¢ Responsible for managing assigned marketplaces (Shopee) including create/amend/edit/update existing and new product listings, product visuals, product descriptions, promotion price setting, shop decoration etc '¢ Maintain all marketplace stores and utilize the available marketing tools matters (Seller picks, campaigns, chat broadcast, daily feed, daily...

**Responsibilities**: - Manage and update product listings, images, descriptions, pricing, and inventory on Alpro’s official e-commerce platforms (website, marketplaces, apps) - Monitor and optimize daily operations for online orders, including order processing, shipping coordination, and customer communication - Analyze e-commerce performance and provide...

**Key Responsibilities**: **General Administrative Support** - Provide general administrative support including filing, data entry, and office organization. - Handle customer inquiries and provide timely support. **Packing & Shipping** - Pack customer orders with great attention to detail to ensure they are secure and properly labeled. - Prepare shipping...

**About us** We are a fast-growing e-commerce company specializing in the development and management of in-house brands across multiple categories, including Wellness Supplements, Pet Care & Food, Footwear, Personal Care, Fragrance, and Confectionery. Our primary sales channels are e-commerce platforms, with TikTok Shop emerging as our most dynamic growth...