Specialist, Payroll

4 days ago

Bangsar South, Malaysia BD Full time

Job Description Summary

Specialist, Payroll is responsible to provide payroll and/or eTime services to BD Greater Asia associates, assisting with efficient operation of the entity’s payroll and/or eTime functions based on the country profile(s) delegated to you. Work effectively in team environment with other payroll specialist to complete all aspects of back end payroll processing, journal entries, tax filing and third party management and/or eTime activities, such as attending associates queries via One HR (Case management system), report generation, monthly eTime cut off activities as well as yearly activities such as to ensure eTime granting new accruals accurately, process manual accruals uploads and public holiday calendar maintenance. Daily interaction with various functions as needed to ensure adherence and compliance to define pay policies and procedures. Work collaboratively with Team Lead and Senior Specialist on the task cascaded to you.

**Job Description**:

- Manage customer expectations within the payroll scope of delivery by attending and processing enquiries and request via the define processes and utilizing problem solving skills for resolution.
- Ensure employee's payroll and etime are process accurately and review based on the define checklist.
- Work in collaboration with other team members to establish and maintain a confidential and sensitive work environment.
- Monitor and manage case daily. Analyzing, understanding, solving problems with complying to the standard scope of delivery.
- Ensure completeness of response, follow up cases are attended timely, shortest resolution time and resulting zero re-open tickets.
- Ensure all issues are captured in the issue log accurately and quality description on a timely manner.
- Focusing on customer service by handling all customer requests in a professional manner.
- Participate in monthly operations review meeting with HR as and when required.
- Ensure all unsolved and potential issues are escalated timely to Team Lead according to the standard escalation process.
- Carry out payroll and etime services according to the standard procedures, job aids and guidelines. Report any deviation to Team Lead immediately before proceeding with the activity.
- Participate in all compliance audits and respond to audit queries.
- Ensure all work documentation and work processes are updated.
- Work closely with ADP in order to meet our department objectives and improve the customer experience.
- Provide support to implement improvement, work reduction and task simplification initiatives which assign by Team Lead or Manager.
- Perform system related testing i.e. payroll or etime as per requirement. Ensure all tested outputs are capture according to the requirement.
- Drive monthly operations review meeting with HR as and when required.
- Contribute to the operational process improvement activity by providing support to Team Lead/Manager in any improvement program initiatives.
- Act as a back up to the other team member to deliver and manage customer's expectation as and when required.

Focus on results & timeliness and getting things right at the first time.

Primary Work Location

MYS Kuala Lumpur - Jalan Kerinchi

Additional Locations

Work Shift

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