Application Support Consultant

2 weeks ago

Puchong, Malaysia BOSS SOLUTIONS GLOBAL SDN BHD Full time

**Focus on building Customer Relationship**:

- **Exposure to different industry and practices**:

- **Family-like workplace that built on common goals**:

- **Position available for Indoor and Outdoor ASC**

As an **Application Support Consultant**, you will help our Customers to solve enquiry arise from our Solution in an efficient and accurate manner. You will be the company’s front liner and you will solve technical problems and provide support on assigned areas. Your abilities to convey a solution should only surpass by a deep knowledge of the field. Most importantly, our goal is to make sure that the Customer value is maintained to the standards set forth by the Company.

**To be successful in this role, you will need to have**:

- Customer service orientation & strong client-facing and communication skills (It is all about Customer Satisfaction).
- Critical thinking, Committed & friendly (Positive attitude is important).
- Excellent command in English (if you can converse in Mandarin and Bahasa Malaysia, will be a plus).
- Advanced multi-tasking skills.
- Proven working experience in providing software help desk support (would be a plus but not necessary).
- Working knowledge of help desk software, MS SQL Database and Remote Control (if you have experience in Web Application deployment, this will give you a plus).
- Proficiency in Microsoft Office (esp. Excel and Words).
- A degree in Information Technology or Computer Science (or Human Resource will have priority). Certification in any Customer Oriented Training (would be a plus plus). Prior working experience in Human Resources (would be a plus but not necessary).

**To help you succeed in this role, we will assist you by providing**:

- Training will be provided to get you moving (we will train you to be competent).
- You will be surrounded by highly positive and helpful people. (yes, we motivate & help each other).
- Insurance and Medical coverage (sometimes we may fall sick) and Travel Allowance (we got you covered).

**How this career will benefit you?**
- You will have various industries engagement exposure.
- Exposure and handling people from different level (as long as you are extrovert, you won’t get bored).
- You are remunerated with good basic salary and incentive (yes, if you achieve our goal, we will reward you).
- Have great Customer Relationship Management experiences (your experience and professionalism will represent us).

**There are 2 vacancies available:

- **
- Vacancy in Bandar Puteri Puchong, Selangor.
- Vacancy in Taman Molek, Johor.

Do join us if you have a passion on Customer Service orientation career, achieving job satisfaction when you are able to solve Customers’ business problem, able to multi-tasking and desire to completed task based on service level with the highest quality standards.
**If you are currently working as a Software Support, Helpdesk Support, Human Resources & Business IT personnel, you are strongly encourage to apply.**

**Job Types**: Full-time, Permanent

**Salary**: RM3,500.00 - RM4,500.00 per month

**Benefits**:

- Meal allowance
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Attendance bonus
- Performance bonus

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