Application Support/ User Supporter

2 weeks ago

Puchong, Malaysia TTMS Software Sdn Bhd Full time

_**Work Mode: Hybrid (2days Onsite, 3days Remote - Work from Home)**_

**Responsibilities**:

- Capabilities set for User Support Senior level, as well as:

- **Good database knowledge** with **user perspective (update queries).**:

- Proven experience in IT Service Management processes (Incident Management, Problem Management, Change Management etc.).
- Very good communication skills, ability to present problems and solutions in structured and clear way.

**Requirements**:

- **Higher education/ Bachelor degree is a must.**:

- Very good communication skills.
- Good coordination skills.
- Ability to work as a team member.
- Ability to plan and organize work of teams
- Customer oriented.
- Working **knowledge & experience in Salesforce / CRM.**:

- **Knowledge of relational database.**:

- Good **knowledge of SQL/MS SQL.**:

- Good in **troubleshooting skills.**:

- **Knowledge of Snow, Service now tools** and **ITIL Service Operation processes.**:

- ITIL Foundation Certificate (Nice to have).
- Knowledge of **software building process.**:

- Ability to learn quickly new technologies and business processes.

**We offer**:

- Interesting and challenging work in a dynamically growing company.
- Stable employment and professional development.
- Competitive salary & benefits.
- Collaboration with experienced experts in an international environment.
- Opportunity to develop your career in new organizational structures.
- Work with the latest IT technologies.
- Great working atmosphere.

Pay: Up to RM4,000.00 per month

**Benefits**:

- Dental insurance
- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Work from home

Schedule:

- Day shift

Supplemental Pay:

- Attendance bonus
- Performance bonus

Ability to commute/relocate:

- Puchong: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (required)

**Experience**:

- Application Support: 1 year (required)

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