Operations Analyst

1 week ago

Kuala Lumpur, Malaysia Millennium Technology Services Full time

Job Description:

- Attend Forecast calls and understand key priorities for the week, month, quarter
- Accountable for commit operationalization on a weekly basis, with cross-functional team engagements (sales, channel, engineering, finance, IT, customer service) and update stakeholders on the progress/actions required
- Prepare Sneak peek for respective Theatre and Segment in critical period-ends
- Field/Customer operations advisory, enablement and change management, on tools, policies and processes
- Supply chain consultation and constraint management
- Consultation and operational design for complex deals HW and deal assurance
- Quality of Bookings and Backlog Mgmt analysis and resolution
- Stakeholder Operational Business Reviews
- Advisor to sales teams on Cisco’s crediting and compensation policies and processes, including system driven crediting rules, bookings policies and recognition of different offer types, and periodic compensation and incentive program changes
- Escalation management accountability & ownership including at the executive level
- Field Problem Identification
- Proactively solve sellers problems, listen to their feedback and close loop
- Drive process and system automation and simplification by raising the change request, work with cross function team (e.g. IT, process manager) until change is implemented.
- Drive awareness and adoption of solutions and enhancements
- Ensure continued self-learning especially on new business consumption models, software and acquisitions.

**Requirements**:

- Knowledge of E2E field operational processes
- Experience working within a channel business structure from all operational aspects
- Experience driving cross-functional and/or global initiatives
- Experience in an environment with significant business transformation, leading change management
- Cisco ordering or technology knowledge / certification (Product, Services or Software)
- Sales Operations experience especially in IT or Sales environment
- Understanding of Cisco’s Partner Programs including incentives, pricing and rebates
- Experience in Software Operations & Enterprise Agreement deal structures
- Data analytics skills with ability to translate data into business intelligence
- Program Management - Ability to translate Cisco business objectives and our stakeholders’ priorities in to actionable plans
- Solution minded, understanding root cause and able to implement necessary changes
- Enjoys working in a fast-paced changing environment. Take-charge attitude and able to demonstrate flexibility, resiliency and able to adapt quickly to changing priorities
- Demonstrated ability to build and manage relationships within Cisco and collaborate with cross function teams, within the team or with external parties.
- Excellent communication skills at all levels - both presentation and personal, soft skills
- Ability to drive radical changes, process, tool enhancement and simplification.
- Advanced level of proficiency with Excel and PowerPoint preferred

**Job Type**: Contract
Contract length: 12 months

Pay: RM5,500.00 - RM6,000.00 per month

**Benefits**:

- Professional development

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay

Work Location: In person

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