Telephone Operator

7 days ago


Melaka, Malaysia Hatten Hotel Melaka Full time

Job Description as Telephone Operator as follows:

- Receives and channels all telephone calls to the parties concerned in a prompt, accurate and courteous manner using the hotel's official greeting and standard phrases.
- Assist hotel guests in connecting calls whenever there are difficulties by placing calls, providing telephone numbers and checking if numbers dialed by guest are correct.
- Provide guests with any information required provided that information is not deemed confidential by management policies.
- Operator must be thoroughly familiar with hotel facilities and services, location of all outlets, their hours of operation and current promotions and activities.
- Operator should be familiar with telephone numbers that are frequently required by guests e.g. embassies, airlines, hotels.
- Operator should be familiar with places of interest and their locations.
- Relays all messages for guests accurately and promptly.
- Assist in paging for a called party using the in-house paging system or the city-wide pagers.
- Report any faulty telephone or pager to Engineering or supplier and to maintain an accurate record of faulty telephones/pagers. To follow-up with maintenance and supplier on progress of repair.

**Job Type**: Permanent

**Benefits**:

- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Work Location: In person


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