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Customer Service Specialist

3 weeks ago

Kuala Lumpur, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

**JOB SCOPE**:

- Working in a team to achieve the required KPI elements and SLA
- Understanding scenarios, making decisions, and suggesting appropriate answers/solutions according to available resources

**REQUIREMENTS**:

- Excellent English & Mandarin or Cantonese communication (verbal & written) skills.
- Diploma and above or equivalent.
- Minimum 6 months of experience in a call centre environment will be an added advantage.
- Must successfully pass a background check

**SALARY PACKAGE**:

- Mandarin + English (agents) **:RM3600 (basic) + RM200 (shift allowance) + max. RM1000 (performance allowance)**:

- Cantonese + English (agents) **:RM4000 (basic) + RM200 (shift allowance) + max. RM1000 (performance allowance)**

**OFFICE HOURS**:

- Rotational shifts (Monday-Sunday) 24/7
- 9 hours working a day (inclusive 1 hour a break)
- 5 working days + 2 days off (depending on shifts)

**IMPORTANT NOTES**:

- The work equipment will be provided by client (PC, Headset, Camera, Background)
- Attire Requirements: Formal. Tie and Shirt for men and formal for women

**Job Types**: Full-time, Permanent

**Salary**: Up to RM5,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Attendance bonus
- Overtime pay
- Performance bonus