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Customer Relation Advisor

2 weeks ago

Shah Alam, Malaysia Khind Malaysia Full time

Job Description:
Provide comprehensive support services for Khind's group products, which include:

- Attend and deliver exceptional customer service for customers visit our service centre or contact us through our hotline.
- Efficiently handle both inbound and outstation service requests from various sources, including customers, dealers, and sales personnel.
- Log every complaint received in the system and customer complaint database for comprehensive record-keeping.
- Arrange and coordinate the deployment of technicians, including in-house and branch technicians and service contractors, for outdoor services.
- Conduct regular follow-ups to ensure timely updates on service status and coordinate spare parts replacement when necessary.
- Update and maintain a reliable service database to keep track of customer information, service history, and other relevant details.
- Generate necessary documentation and reports as requested by the management for analysis and decision-making purposes.
- Undertake any additional tasks or responsibilities as required to ensure efficient service delivery.

**Requirements**:

- Minimum educational qualification of SPM or Diploma in Administration, Information System Management, or a related field.
- At least 1 year of experience in after-sales customer service. Experience in data entry and ERP systems is advantageous.
- Proficient in spoken and written Bahasa Malaysia and English.
- Strong service orientation with keen attention to detail.
- Mature individual with a pleasant personality.
- Customer service-oriented mindset.
- Reliable and possesses a high level of integrity

**Salary**: RM1,538.99 - RM2,000.00 per month

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Shah Alam: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (required)