Client Engagement Specialist

2 days ago

Kuala Lumpur, Malaysia Canaan Communication & Technologies Sdn Bhd Full time

**Job Title: Customer Service Executive**

**Location**: Jalan Tun Razak, Kuala Lumpur
**Start Date**: Immediate

**Job Overview**:
**Key Responsibilities**:

- Provide timely and accurate information about products and services
- Resolve customer issues professionally and efficiently
- Meet performance KPIs related to service quality and productivity
- Collaborate with internal teams to maintain service excellence

**Requirements**:

- Minimum SPM, Diploma, or Degree in any relevant field
- Proficient in **English and Malay** (spoken and written)
- At least **1 year of experience** in a customer service role
- Willing to work **rotational shifts**, including weekends and public holidays
- Comfortable with **hybrid working** (WFH and in-office as required)
- Training will be provided

**Shift Options**:

- 7:00 AM - 4:00 PM
- 10:00 AM - 7:00 PM
- 4:00 PM - 1:00 AM
- (9-hour shift including a 1-hour break)_

**Salary & Benefits**:

- Basic Salary**:RM2,500**:

- Monthly Allowance**:RM300**:

- **Annual Leave**: 12 days
- **Medical Leave**: 14 days
- Medical & Hospitalization Insurance
- Opportunities for **career growth and professional development**

**Job Type**: Full-Time
**Work Mode**: Hybrid (WFH & In-office)
**Industry**: Customer Support / Call Center

If you're passionate about customer service and looking to grow your career in a supportive environment, we’d love to hear from you

**Job Types**: Full-time, Permanent, Contract
Contract length: 12 months

Pay: RM2,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Work from home

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Rotational shift

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

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