Operations Fulfilment Executive

1 week ago

Subang Jaya, Malaysia MYPETANI Full time

As an Operations Fulfilment Executive, you will be responsible for managing and coordinating the end-to-end logistics and production fulfillment process from inventory management and shipment tracking, supporting customer experience to overseeing production floor activities such as fruits & desserts arrangement, quality control, packaging, and timely dispatch.
- 5 day work week _

**Key Responsibilities**
- **Logistics & Inventory Coordination**_
- Coordinate inbound and outbound logistics, ensuring timely and accurate order fulfilment.
- Manage and monitor shipments, including tracking deliveries to ensure adherence to customer expectations.
- Work with suppliers, vendors, and internal teams to ensure seamless logistics operations and resolve delivery issues.
- Maintain accurate inventory records including receipts, stock on hand, and dispatches and reconciles any discrepancies.
- Optimize transportation routes and modes to reduce delivery time and cost.
- Prepare and analyse logistics reports and KPIs to track performance and recommend improvements.
- Manage service level agreements (SLAs) and performance of logistics service providers.
- **Customer Experience Frontliner**_
- Provide assistance with customer support inquiries, including extracting orders and updating customers on order fulfillment progress.
- Support the team in maintaining a high level of customer satisfaction and overall customer happiness.
- **Production Floor Operations**_
- Oversee daily production activities across all workstations: gifts & pastries prepping, arrangement, QC, packaging, and handover.
- Ensure each station is well-staffed, equipped, and operating smoothly without delays or bottlenecks.
- Coordinate closely with the purchasing and warehouse teams to ensure material readiness before production.
- Supervise workflow, resolve on-the-floor issues in real time, and escalate concerns to the superior when necessary.
- Enforce production standards including cleanliness, and safety.
- Monitor and report real-time production performance and daily outputs.
- **Process Improvement & Cross-Functional Collaboration**_
- Identify and implement opportunities to streamline operations, reduce waste, and improve productivity.
- Stay updated on industry best practices, technologies, and operational trends in logistics and production.
- **Others**:_
- You may be required to carry out any other ad-hoc tasks or duties assigned by management to support overall business and operational needs.
- **Requirements**_
- Diploma or Degree in Logistics, Food Science, Nutrition, Supply Chain, Business Operations, or a related field.
- 1-3 years of experience in logistics, production, or operations fulfilment (FMCG/e-commerce/retail background preferred).
- Strong organizational and coordination skills with attention to detail.
- Ability to manage time-sensitive tasks in a fast-paced, high-volume environment.

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: RM1,870.84 - RM3,500.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Free parking
- Maternity leave
- Opportunities for promotion
- Professional development

Work Location: In person

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