Call Center Customer Service

20 hours ago

Bandar Sunway, Malaysia My Desk Full time

**Age - Within 35 years**:

- **Mandarin speaking - Mandatory**:

- **2 night shifts - A shift from 12:30am to 9:30am; B shift from 9pm to 6am)**:
**Employment Highlights**:

- **Monthly Salary**:

- **Base**as **3000 to 4500 RM**+ **Allowance**(performance, work shift, transportation, meal, around 1500 RMB/month)
- Client directly employment contract for 3 years (probation as 3 months); all social burden & insurance fully compliance with local law;
- 5 working days + 2 days weekend; all working days shall take 2 night shifts - A shift from 12:30am to 9:30am; B shift from 9pm to 6am);
**Key Responsibilities**
- Handle Complaints Professionally: Address and resolve customer complaints effectively, ensuring customer satisfaction and retention.
- Escalate Complex Issues: Identify and escalate complex or unresolved issues to appropriate departments or senior staff for further resolution.
- Maintain Accurate Records: Document customer interactions, transactions, and feedback in the CRM system, ensuring accurate and up-to-date information.
- Seek Process Improvements: Continuously look for ways to enhance service processes and contribute to improving customer service protocols.
- Meet Performance Targets: Work towards achieving individual and team performance goals, including response times, customer satisfaction scores, and other key performance indicators.

**Skills**
- Excellent Communication: Proficient in verbal and written communication in Mandarin and English - Must
- Strong Problem-Solving: Ability to effectively address and resolve customer issues.
- Calm Under Pressure: Maintains professionalism and composure in challenging situations.
- Detail-Oriented: Meticulous with attention to detail and a commitment to continuous learning.

**Job Types**: Full-time, Permanent

Pay: RM3,000.00 - RM4,500.00 per month

**Benefits**:

- Meal allowance

Supplemental Pay:

- Performance bonus

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