Front Office Assistant
7 days ago
**Job Summary**:
We are seeking a friendly, professional, and customer-oriented **Front Office Assistant** to join our hotel team. You will be the first point of contact for our guests, responsible for creating a welcoming environment, managing check-ins and check-outs, handling guest inquiries, and ensuring a high level of guest satisfaction.
**Key Responsibilities**:
- Greet guests warmly and professionally upon arrival.
- Handle check-in and check-out procedures efficiently using the hotel’s property management system (PMS).
- Provide accurate information about hotel services, room rates, and local attractions.
- Handle guest complaints and resolve issues promptly to ensure guest satisfaction.
- Process payments and manage cash, credit card, and billing transactions.
- Coordinate with housekeeping and maintenance departments to fulfill guest requests.
- Maintain a clean and organized front desk and lobby area.
- Ensure compliance with hotel policies, procedures, and safety regulations.
**Requirements**:
- High school diploma or equivalent; hospitality degree/certificate is a plus.
- Proven experience in a hotel front office or customer service role preferred.
- Proficiency in Microsoft Office and hotel management software (PMS ABS).
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Flexibility to work various shifts, including weekends and holidays.
- Professional appearance and a positive attitude.
Pay: RM1,700.00 - RM2,200.00 per month
**Benefits**:
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Work Location: In person
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