Loyalty Performance Manager

2 days ago

Kuala Lumpur, Malaysia AirAsia Full time

**What you will do**:

- To take charge of the Frequent Flyer Program (FFP) and ensure its revenue sails smoothly. Ensuring targets are met, products are enhanced, and campaigns are launched to keep our BIG Members flying high.
- Set sail towards revenue targets by managing the issuance and redemption of BIG Points, ensuring our FFP remains a lucrative venture.
- Lead the charge in enhancing our FFP products to keep our BIG Members feeling valued and appreciated.
- Plot out and execute campaigns aimed at increasing revenue through BIG Points redemption and purchase, making sure our BIG Members' journeys are filled with rewards.
- Serve as the primary point of contact with AirAsia, steering discussions on product enhancements and troubleshooting issues, while fostering collaboration across departments.
- Don your problem-solving cap to troubleshoot issues across various product lines, rallying the Technical, Commercial, Marketing, and Operations teams to find solutions.
- Build strong relationships with our airline partners, making route recommendations and collaborating with all stakeholders.
- Keep airline partners updated on performance during regular meetings, ensuring smooth sailing ahead.
- Partner with other Group stakeholders to challenge assumptions, scope commercial initiatives, and negotiate deals that drive continuous improvement and revenue growth.
- Structure and negotiate deals with existing partners to meet business goals.
- Track, influence and analyse the key metrics to support ongoing partnership management and identify opportunities to fill product gaps or create new business opportunities that provides added value to BIG members and increase redemption.

**To thrive in this role, here's what you'll need**:

- 5-8 years of experience in relationship and key account management or related fields, background in loyalty programs preferred, with a keen eye for revenue targets and product enhancement.
- A knack for troubleshooting and strategizing solutions across teams.
- A master at building relationships, fostering collaboration partners, both existing and new.
- Skilled in structuring deals and tracking key metrics to steer partnerships towards success, while always keeping the BIG members' experience front and center.

Join us on this exciting journey and steer our Loyalty Program towards new heights.

**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

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