Quality Analyst- Japanese Speaker

2 weeks ago

Kuala Lumpur, Malaysia GrowthFn Full time

Ensure on meeting daily KPIs and accountable for the success and quality of the process
- Ability to learn to work with customer internal tools
- Meet the Quality audit sampling & ensure the Quality targets are met
- Responsible for auditing content and getting meaningful insights to identify knowledge gaps and training opportunities
- Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos
- Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images
- Coaching team members based on the audit findings, their performance and compliances
- Responsible for driving new instructions received from the clients across teams
- To side barge and observe reviewers working on Jobs across all queues
- To provide inputs/insights for process improvements
- Provide weekly/monthly quality dashboards & stats to TL, TM & other stakeholders
- Attend internal & external Calibration sessions
- Assist on Training need analysis
- Assist the TL/TM on bottom quartile management activities
- Help improve the defined processes as we create more automation and gather information
- QA will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines

Skills and Experience:

- Min a Graduate or Diploma
- A minimum of 1 years+ Quality Analyst experience
- Understanding of the social space (trends, influencers, engagement, things to be cautious of etc.)
- Should have worked in an international technical support environment, search skills, ability to approach problems logically
- Should have experience in transaction monitoring, sampling plan etc.
- Should have conducted calibration sessions both internal and external
- Excellent analytical and research skills

Other Requirements:

- Willing to work in 24x7 environment
- Should be comfortable working with explicit & sensitive content
- Ability to manage critical situations with

Pay: RM10,000.00 - RM11,000.00 per month

**Benefits**:

- Professional development

Schedule:

- Rotational shift

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Your Nationality
- Your current location
- Are you ok with working on rotational shift?
- what is your current salary
- what is your expected salary
- Notice period
- This position is under Concentrix Malaysia, have you applied for it before?
- Are you willing to work on site in Kuala Lumpur?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Quality Analyst in BPO: 1 year (required)

**Language**:

- Japanese (required)

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